Shipping policy

Delivery Areas and Shipping Time

Country

Delivery Time

Shipping Cost

Japan

2-9 business days

FREE

South Korea 8-13 business days FREE

Singapore

6-10 business days

FREE

Malaysia

8-12 business days

FREE

Thailand 10-14 business days FREE
Australia 16-21 business days FREE

United States

9-16 business days

FREE

United Kingdom

6-12 business days

FREE

France

7-12 business days

FREE

Germany 8-13 business days FREE
Italy 9-16 business days FREE
Spain 9-16 business days FREE
Ukraine 18-25 business days FREE
Canada 15-19 business days FREE
Netherlands 15-21 business days FREE
Denmark 15-21 business days FREE
Ireland 15-21 business days FREE
Austria 15-21 business days FREE
Poland 15-21 business days FREE
Czech Republic 15-21 business days FREE
Finland 15-21 business days FREE
Romania 15-21 business days FREE
Greece 15-21 business days FREE
Luxembourg 15-21 business days FREE
Bulgaria 12-21 business days FREE
Croatia 15-21 business days FREE
Estonia 15-21 business days FREE
Latvia 15-21 business days FREE
Lithuania 15-21 business days FREE
Hungary 15-21 business days FREE
Portugal 15-21 business days FREE
Slovakia 15-21 business days FREE
Slovenia 15-21 business days FREE
Sweden 15-21 business days FREE
Belgium 15-21 business days FREE
United Arab Emirates 13-15 business days FREE
Saudi Arabia 15-20 business days FREE
Kuwait 15-20 business days FREE
Qatar 15-20 business days FREE


COVID-19 delay:
Please note that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During the special time international shipping may take up to 2-5 weeks.

Order Tracking

Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing. Invalid addresses, customs clearance procedures or other similar reasons, may increase the estimated shipping time. Thanks for your patience.

When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on corresponding shipping providers' websites or through their customer services.
Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link or type the tracking number into https://www.17track.net/ to check the status of your order.

Order-to-Delivery Process, ODP

ODP is divided into two stages:
Order processing time: the time we need to get your order ready to be shipped. It relates to stock confirmation and quality inspection, and usually takes 2-5 business days.
Shipping time: the time it takes for the shipping services to deliver the package to your address since they pick up the package from our warehouse. Shipping time varies depending on your specific location.

Customs & Import Fees

Customs & import fees may apply to some international orders. These fees fluctuate by country and order value, and we have no influence or control over these types of fees. The customer is responsible for all customs and / or import fees. 

Other Questions

If you have other questions relating to shipping, please visit the FAQs for more information or contact our customer service team by clicking HERE.