We are happy to change the shipping address for you! Please contact our customer service team and send your order number and address that needs to be changed. We can only make changes to your order before packaging(usally in 5 hours after you placing the order). Please note that during periods of high order volume, such as big promotions, your order changes may be restricted.
We are happy to change the order items for you! Please contact our customer service team and send your order number and the items that needs to be changed. We can only make changes to your order before packaging(usally in 5 hours after you placing the order). You can also cancel the order and place new order if it is not dispatched from our warehouse.
We are sorry for the trouble caused by the mis-order. Please contact our customer service team, send your order number and provide relevant picture information that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.
We are sorry for missing the items. Please contact our customer service team service@florasis,com, send your order number and provide relevant picture information, especially the outer package and slip, that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.
We do our best to improve logistic and packaging, but occasionally some special circumstances may occur. Please contact our customer service team within 7 days after the delivery. Please prepare photos of the broken product in original packaging and the bottom/side of the product with batch number on as well as you order number. Our professional custom service team email@example.com assist you with the order.
Once your order status has changed to "Dispatched", you would not be able to cancel orders.
We accept PayPal for international orders, all orders will be checkout in USD dollars.
All orders will be checkout in U.S. dollars, even though you see your local currency at product page. Your bank may charge additional fees for international transactions. Please take the exchange rate and relevant fees when you place the order. Please contact your bank for detailed information about any other fees.
Our discount/event coupons is only valid before expiration date. Please apply the codes before they expire.
Please apply the discount/event coupon when you check out. Please note that discount/event coupon codes cannot be used in combination, nor can it be applied to transportation.
Discount/event coupons cannot be applied together into one order. Discount/event coupon cannot be combined with any other promotion on our website when you place the order.
Yes, register an account to complete the order and payment process. In account dashboard, you can easily check the status of the order and access the complete order history. You can also save your shipping information and get better shopping experience.
In this case, you can contact your neighbor and/or post office for more information. Sometimes postman deliver order to your neighbors. We strongly recommend to leave your latest contact phone number so that carrier can contact you in time, If you still have not received the order after 7 days, please contact our customer service team and provide your order number.
We support shipping to Japan,South Korea, Singapore, Malaysia, Thailand, Australia, United States, United Kingdom, France, Germany, Italy, Spain, Ukraine, Canada, Netherlands, Denmark, Ireland, Austria, Poland, Czech Republic, Finland, Romania, Greece, Luxembourg, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Hungary, Portugal, Slovakia, Slovenia, Sweden, Belgium, United Arab Emirates, Saudi Arabia, Kuwait,Qatar, Israel, Philippines, Vietnam, Mexico. All orders are dispatched from China, your orders may be subject to custom and duty fee. Florasis is not responsible for the fee of importation. All fees, duty, or other taxes must be paid by the parcel recipient. For more shipping information, please refer to our SHIPPING POLICY.
We are sorry that our system cannot automatically merge orders. If you strongly want to combine orders, please contact our customer service team soon after you placing the orders. Our service team will try to combine order manually before packing.
We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.) At the same time, you can use the following methods to help you find the package: 1. You can contact the local post office/customs directly to find the package. 2. If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.
We usually dispatch them within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We hope your understanding and patience. We will do our best to deliver all orders in time. Once your order is dispatched, you will receive a shipping notification email. (Please check your spam folder if you cannot find it in your email)
International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. You can check local custom duty and policy by visiting your local custom/custom website.
We keep doing our best to dispatch you order. But once your parcel is transferred to shipping carrier, the delays are not within our control. Our team can only check the same information as you through the tracking number of the order. If you still have not received the goods after the entire shipping period, please contact our customer service team. We will try to reach the carrier from our side.
1. You will get an email notification when your order is dispatched from warehouse. You will find the tracking link at that email. 2. You can login in your account and check the status of order at the dashboard of your account.
Returns & Refunds
Your shopping experience at Florasis means a lot to us. We are happy to offer returns or exchanges. If you are not satisfied with your purchase, please contact our customer service team within 7 days when you get your package. Customers are responsible for the return fee from your place to our warehouse in China.
If products are damaged in your order, please do not hesitate to contact our customer service team within 7 days. Our customer will assist you with the return and refund.
Products & Stock
We can assure that any product purchased from florasis.com or any of our official operated e-store is a genuine! Please check our official sales channels page for all authorized channels. If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to firstname.lastname@example.org. Please include images of the referenced product & the location where you found it.
Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.
Florasis cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page. If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team email@example.com for further assistance.
The safety of our consumers is our highest priority. Florasis is encouraging the use of alternatives and the elimination of such animal testing. We are the advocates and doers of banning animal tests on cosmetics and Unless required by law, we do not test any products on animals.
You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.
Your email host may define the emails as spam mails. In this case, please add florasis.com to your email address book. Make sure you offer us correct email address and accept our newsletter.
If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. If need more help, please contact Customer Service at firstname.lastname@example.org
If you want to close your account and remove your account information permanently, please contact our customer service.
By registering an account, you can get exclusive shopping offers, new product launches, special sampling programs etc. We respect your privacy. We always keep you personal information legally.
Florasis Reward is our membership system that allows you to sign up to receive exclusive offers, unique rewards and other beauty benefits.
Florasis Reward is open to legal residents who are over 18 years old. An individual can only register one account with a valid email.
It is free to join and no purchase is required. Please provide a valid email address for registration.
You can sign up with your email address to join Florasis Reward membership program for free.
Yes, you ou can get points on your history purchase. If you think the points are wrong, please feel free to contact our service team.
You can view your points by logging in to Florasis Reward page in your member account.
There are many ways to earn points, 1 point for every $1 spent on florasis.com, In addition to purchases, there are ways to earn points by - Following our INS/TW/FB social media accounts + 20 points. - Subscribing to emails +20 points. - Comments +20 points - More ways of getting points to be unlocked...
Points are valid for 12 months from your Florasis Reward enrollment anniversary day. All points will be reset to zero on each aniversary day. All coupons have expiraton date. Please use them as soon as possible within the validity period.
The points you receive from purchase will be reversed if any product is returned or any order is cancelled. Coupon will be re-invalid for you next order.
If you want to close your account and remove your account information permanently, please contact our customer service. Your shopping account, order history and points will be cleared permanently.
If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it.
If you terminate your membership, all points and benefits will be terminate automatically.
Please line up your points history first, if you still have questions about your member account，you can contact email@example.com
No. Neither accounts nor Florasis points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.
We will send you an email 30 days before your birthday to inform you of your birthday gift in advance.
If you have any questions, you can visit our help center or contact our customer service team firstname.lastname@example.org