We are happy to change the shipping address for you! Please contact our customer service team and send your order number and address that needs to be changed. We can only make changes to your order before packaging(usally in 5 hours after you placing the order). Please note that during periods of high order volume, such as big promotions, your order changes may be restricted.

We are happy to change the order items for you! Please contact our customer service team and send your order number and the items that needs to be changed. We can only make changes to your order before packaging(usally in 5 hours after you placing the order). You can also cancel the order and place new order if it is not dispatched from our warehouse.

We are sorry for the trouble caused by the mis-order. Please contact our customer service team, send your order number and provide relevant picture information that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.

We are sorry for missing the items. Please contact our customer service team service@florasis,com, send your order number and provide relevant picture information, especially the outer package and slip, that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.

We do our best to improve logistic and packaging, but occasionally some special circumstances may occur. Please contact our customer service team within 7 days after the delivery. Please prepare photos of the broken product in original packaging and the bottom/side of the product with batch number on as well as you order number. Our professional custom service team service@florasis.com assist you with the order.

We accept PayPal for international orders, all orders will be checkout in USD dollars.

All orders will be checkout in U.S. dollars, even though you see your local currency at product page. Your bank may charge additional fees for international transactions. Please take the exchange rate and relevant fees when you place the order.
Please contact your bank for detailed information about any other fees.

Our discount/event coupons is only valid before expiration date. Please apply the codes before they expire.

Please apply the discount/event coupon when you check out. Please note that discount/event coupon codes cannot be used in combination, nor can it be applied to transportation.

Discount/event coupons cannot be applied together into one order. Discount/event coupon cannot be combined with any other promotion on our website when you place the order.

In this case, you can contact your neighbor and/or post office for more information. Sometimes postman deliver order to your neighbors. We strongly recommend to leave your latest contact phone number so that carrier can contact you in time,
If you still have not received the order after 7 days, please contact our customer service team and provide your order number.

We support free shipping to Japan,South Korea, Singapore, Malaysia, Thailand, Australia, United States, United Kingdom, France, Germany, Italy, Spain, Ukraine, Canada, Netherlands, Denmark, Ireland, Austria, Poland, Czech Republic, Finland, Romania, Greece, Luxembourg, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Hungary, Portugal, Slovakia, Slovenia, Sweden, Belgium, United Arab Emirates, Saudi Arabia, Kuwait,Qatar. All orders are dispatched from China, your orders may be subject to custom and duty fee. Florasis is not responsible for the fee of importation. All fees, duty, or other taxes must be paid by the parcel recipient. For more shipping information, please refer to our SHIPPING POLICY.

We are sorry that our system cannot automatically merge orders. If you strongly want to combine orders, please contact our customer service team soon after you placing the orders. Our service team will try to combine order manually before packing.

We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)
At the same time, you can use the following methods to help you find the package:
1. You can contact the local post office/customs directly to find the package.
2. If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.

We usually dispatch them within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We hope your understanding and patience. We will do our best to deliver all orders in time. Once your order is dispatched, you will receive a shipping notification email. (Please check your spam folder if you cannot find it in your email)

International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. You can check local custom duty and policy by visiting your local custom/custom website.

We keep doing our best to dispatch you order. But once your parcel is transferred to shipping carrier, the delays are not within our control. Our team can only check the same information as you through the tracking number of the order. If you still have not received the goods after the entire shipping period, please contact our customer service team. We will try to reach the carrier from our side.

Your shopping experience at Florasis means a lot to us. We are happy to offer returns or exchanges. If you are not satisfied with your purchase, please contact our customer service team within 7 days when you get your package. Customers are responsible for the return fee from your place to our warehouse in China.

We can assure that any product purchased from florasis.com or any of our official operated e-store is a genuine! Please check our official sales channels page for all authorized channels. If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to support@florasis.com. Please include images of the referenced product & the location where you found it.

Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.

Florasis cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@florasis.com for further assistance.

You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.

Your email host may define the emails as spam mails. In this case, please add florasis.com to your email address book.
Make sure you offer us correct email address and accept our newsletter.

If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. If need more help, please contact Customer Service at service@florasis.com

If you want to close your account and remove your account information permanently, please contact our customer service.